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Welcome to the Merlin Classics website. We invite you to read this privacy policy, which explains our privacy practices and how we treat your information. It describes the types of information collected and created in connection with your use of the Merlin Classics website, how and why we use such information, who we share it with and your legal rights.

For residents of the EU, please note that this Policy has been updated in accordance with the requirements of EU General Data Protection Regulation (GDPR). For residents of the US, by visiting, joining, or using the Merlin Classics website, or otherwise indicating that you agree to this Policy, you consent to and authorise our using your personal information as described in this Policy.

1.0 Who or what is the Merlin Classics website?

The Merlin Classics website is an e-commerce website for the online sale of commercial CD recordings.

2.0 Who provides the website and controls my information?

The Merlin Classics website is operated and provided to you by Merlin Classics Limited. For the purposes of EU data protection law Merlin Classics Limited is your data controller.

3.0 Information we collect

Some information is required in order to use the Merlin Classics website. We use this information for the purposes that are described further below.

3.1 From you, or with your permission. We collect a variety of information from you when you provide it to us directly, when we request it from you, or when you give us permission to get it from a third party source. We provide some examples of these below:

When you make a purchase from the Merlin Classics website, you provide your name, delivery address, email address and telephone number. Credit card information is not stored by us because you enter that into the PayPal website, which is our payment gateway. If you contact us with a support request or comments, you provide us with your contact information and a description of the issue so we can respond.

3.2 From your browser and device. Like nearly every other website, we automatically collect technical information created when you visit or use the Merlin Classics website or read a message from us. We collect information from your browser, computer, or mobile device, which provide us with technical information when you use the Merlin Classics website as a visitor or customer, including:

  • Device data which tells us about the device you’re using: what type and model it is, its operating system and version, its unique identifier, crash data (if applicable), and what settings you’ve enabled. Your device and software settings affect what information your device makes available to us.
  • Log data which is automatically recorded by our servers based on data sent by your web browser. This typically includes the date and time you visited, the browser version you used (and its settings), the URLs you came from and go to, your IP address and protocol, and how you used the Merlin Classics website (for example, which links you clicked on).
  • Cookie data which comes from “cookies” (small data files stored on your computer or mobile device) and similar technologies. Cookie data helps us recognise you, remember your preferences; some, but not all, cookie data is associated with your the Merlin Classics website customer account. You can configure your browser to reject cookies, but doing so will prevent you from logging into our website. To learn more about our use of cookies, click here to read our Cookie Policy.

4.0 How we use your information

We use the information we have to help us provide, operate, improve, understand, and customise this website.

4.1 Setting you up as a customer on the Merlin Classics website. In order to enable us to operate the site we use information to get you started on the Merlin Classics website. Once you register you will be able to log in and track your order.

4.2 We use information to operate the Merlin Classics website and to improve its features.

4.3 Advertising. We do not do any advertising on our website.

5.0 Your Rights

You benefit from a number of rights in relation to your information that we process. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below.

5.1 Access and Porting. You can access all of your the Merlin Classics website information by logging into your the Merlin Classics website account.

5.2 Rectify, Restrict, Limit, Delete. You can also rectify, restrict, limit or delete all of your the Merlin Classics website information by logging into your the Merlin Classics website account.

5.4 Revoke consent. Where you have previously provided your consent, you have the right to withdraw your consent to the processing of your information at any time. For example, you can withdraw your consent to email messages from the website by changing your account settings. If you withdraw your consent to the use of your information for purposes set out in this Policy, you may not have access to all (or any) of the website. In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so or if your withdrawal of consent was limited to certain processing activities.

6.0 Sharing information with third parties

We share information with service providers, where it is necessary to perform the customer Agreement, or for any other purposes described in the Policy.

6.1 Marketing and spam. We know that you do not want spam or marketing calls from third parties, so we will never sell or rent your contact information to third parties, and we won’t share it with a third party unless we have your authorisation.

6.2 Advertising. Our systems are not currently configured to accept browsers’ “Do Not Track” signals, as no industry-wide standard for handling them has been adopted.

6.3 Legal and safety reasons. We may retain, preserve, or share your personal information if we have a good-faith belief that it is reasonably necessary to (a) respond, based on applicable law, to a legal request (e.g., a search warrant, court order, or other request from government or law enforcement); (b) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; (c) protect our rights, property, or safety; (d) enforce our customer Agreement or any other agreements we have with you; (e) prevent physical injury or other harm to any person or entity, including yourself and customers of the general public.

7.0 Data retention

We may retain your information in our server logs, our databases and our records for as long as necessary in light of the purposes set out in this Policy, subject to any legal obligations to further retain such information.

8.0 Additional information

8.1 Account Security. the Merlin Classics website uses technical and organisational measures intended to keep your data secure, including using https on our web pages to reduce the risk of unauthorised interception of your communications during your visits to the website. However, the internet is not a fully secure environment and we cannot guarantee that your personal information won’t be intercepted or improperly accessed. Please ensure that you keep your password safe and do not share it with anyone.

8.2 Other Websites. In using the Merlin Classics website, you may come across links to websites operated by third parties. These third parties have their own privacy policies, which will apply to your activity if you click on the link and access their website. We do not accept any responsibility or liability for such external sites’ privacy and security practices.

8.3 Amendments to the Policy. From time to time we may make changes to this Policy, so please review it periodically.

9.0 Contact Us

Merlin Classics Ltd
2 Treetops Court
Bedford Road

(T:) +44 20 3290 5103

Web contact form: Contact Merlin Classics Limited

Last updated: 28 September 2021.